Norman Horn

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This style of automatic production process plays an important role in many knowledge work settings. Not all processes, however, can be made automatic. For this strategy to apply, the process in question must produce some output in a highly repeatable fashion, where the same steps are implemented, in the same order, by the same people, each time. The types of processes optimized with task boards, by contrast, are more diverse and dynamic, requiring collaborative decision making to figure out what tasks to tackle next and who should be responsible for them.
A World Without Email: Reimagining Work in an Age of Communication Overload
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