Knowledge workers with highly trained skills, and the ability to produce high-value output with their brains, spend much of their time wrangling with computer systems, scheduling meetings, filling out forms, fighting with word processors, struggling with PowerPoint, and of course, above all, sending and receiving digital messages from everyone about everything at all times. We think we’ve advanced because we no longer need secretaries or typing pools, but we don’t factor in how much less bottom-line-boosting work we actually accomplish.
