The richer the sender’s subjective experience of what she’s trying to communicate, the bigger the gap grows between her understanding and that of her correspondent—evidence that egocentrism is at the core of the measured overconfidence. The conclusion of this work is that emails are commonly misunderstood because of the “inherent difficulty of moving beyond one’s subjective experience of a stimulus and imagining how the stimulus might be evaluated by someone who does not share one’s privileged perspective.” To make matters even worse, the researchers found that the recipients of these
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