We didn’t just shift our existing volume of voicemails, faxes, and memos to this new, more convenient electronic medium; we completely transformed the underlying workflow that determines how our daily efforts unfold. We began to talk back and forth much more than we ever had before, smoothing out the once coarse sequence of discrete work activities that defined our day into a more continuous spread of ongoing chatter, blending with and softening the edges of what we used to think of as our actual work.
