What It Takes: Lessons in the Pursuit of Excellence

by Stephen A. Schwarzman

the most important asset in business is information.

deal with change and often high-stress situations.

How you initiate

manage that change

deals ultimately come down to a few key points that matter most to each side. If you can clear everything else away and focus on these points, you will be an effective negotiator.

抓住主要矛盾，忽略其他细节

‘What would I want if I were in their shoes?’

listened. I waited to hear what people wanted, what was on their mind, then set about making it happen. I rarely take notes in meetings.

I just pay very close attention to what the other person is saying and the way he or she is saying it.

How can I help? If I can help someone and become a friend to their situation, everything else follows.

Lew Glucksman

the importance of

rigor, eliminating risk, and asking for help.

sense problems, design solutions, and take the business in new directions

Businesses often succeed and fail based on timing.

the harder the problem, the more limited the competition.

solving hard problems was going to be the best way of proving ourselves.

taking advantage of those rare moments of opportunity

You’ve got to sell your vision over and over again.