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2013 was a landmark year for Audible, the world’s largest seller and producer of audiobooks.
expansive, so that makes sense
The goal is to encourage folks to take a moment and think about what they really want. In the long run, an employee staying somewhere they don’t want to be isn’t healthy for the employee or the company.
making the environment to figure out what they want in their life. I like that.
we’ll continue to invest in military veteran hiring as we grow.
as military vets are the number 1 population or consist of a big population of becoming homeless. this is sad. bezos is trying to help this.
Sunday delivery is a win for Amazon customers, and we plan to roll it out to a large portion of the US population throughout 2014.
this is the norm now. Amazon has their own delivery service now.
When you shop at smile.amazon.com, Amazon donates a portion of the purchase price to the charity of your choice.
I didn't know this existed
Customers love it, it can grow to very large size, it has strong returns on capital, and it’s durable in time—with the potential to endure for decades. When you find one of these, don’t just swipe right, get married.
big rules of a business owner. I like them.
customer obsession rather than competitor focus, heartfelt passion for invention, commitment to operational excellence, and a willingness to think long-term. With good execution and a bit of continuing good luck, Marketplace, Prime, and AWS can be serving customers and earning financial returns for many years to come.
letter to convince stock holders and investors that their moves will make money. not only that their focus is on the customer and bezos makes sure to mention that as much as possible. good list of tools to keep mind of.
We were told repeatedly that it was a risky move, and in some ways it was.
losing money was the big issue. investors want to make money. not lose it. bezos kept right on what provides the best treatment for customers.
business model for original content is unique. I’m pretty sure we’re the first company to have figured out how to make winning a Golden Globe pay off in increased sales of power tools and baby wipes!
haha. valid point.
If a customer orders an FBA item and an Amazon owned-inventory item, we can ship both items to the customer in one box—a huge efficiency gain.
this a revolutionary idea. think about it. it's prevents wasted shipping product, helps the person make money, Amazon make money too, and most importantly the customer gets their stuff quickly.
FBA is a win for customers and a win for sellers.
best of both worlds
Companies like Pinterest, Dropbox, and Airbnb all used AWS services and remain customers today.
big companies
Major League Baseball,
I believe non still uses aws
Three years ago we launched an innovative employee benefit—the Career Choice program, where we prepay 95 percent of tuition for employees to take courses for in-demand fields, such as airplane mechanic or nursing, regardless of whether the skills are relevant to a career at Amazon. The idea was simple: enable choice.
I wonder if this still happens. I like this, but don't you have to be full time to get them benefits?
One serves consumers and the other serves enterprises.
bam. distinction and letting shareholders know this distinction.
The Man in the High Castle, based on the Philip K. Dick novel, explores an alternate history where the United States lost World War II. It debuted on Prime Video on November 20 and in four weeks became our most-viewed show—receiving acclaim from critics, like “Amazon has the best new drama of
such a good show. this is the reason I went to prime. you can't get this show anywhere else.
These shows are great for customers, and they feed the Prime flywheel—Prime members who watch Prime Video are more likely to convert from a free trial to a paid membership, and more likely to renew their annual subscriptions.
I wouldn't say great because I am at home Bing watching all the episodes staying up late and eating junk food. but it delivers exclusive benefits for prime holders, which is cool.
Click-to-cash access to capital helps these small enterprises grow, benefits customers with greater selection, and benefits Amazon since our marketplace revenue grows along with the sellers’ sales.
profit and customer. I like that.
Pinterest, Airbnb, GE, Enel, Capital One, Intuit, Johnson & Johnson, Philips, Hess, Adobe, McDonald’s, and Time Inc.
big companies
In contrast, 90 to 95 percent of what we build in AWS is driven by what customers tell us they want.
customer argument. customers matter.
Customers asked us if we could eliminate that inconvenient trade-off, and that’s why we built Aurora.
an example of providing customers need above all else
I’m pretty sure we’re the only IT vendor telling customers how to stop spending money with us.
haha see. customer focused.
Turning baseball into rocket science, Statcast uses a missile radar system to measure every pitched ball’s movements more than two thousand
this feature is awesome. baseball has sick stats that we can now argue against or for.
Netflix recently completed their cloud migration, and stories like theirs are becoming increasingly common as companies like Infor, Intuit, and Time Inc. have made plans to move all of their applications to AWS.
working together. big companies use aws.
We reached 25 percent sustainable energy use across AWS last year, are on track to reach 40 percent this year, and are working on goals that will cover all of Amazon’s facilities around the world, including our fulfillment centers.
one start to make the world a better place. more sustainable energy.
Ramp Back gives birth mothers additional control over the pace at which they return to work.
this is big. since moms need money to help provide care for their children
But in my view, obsessive customer focus is by far the most protective of Day 1 vitality.
customer is what matters
customers are always beautifully,
wonderfully dissatisfied, even when they report being happy and business is great. Even when they don’t yet know it, customers want something better, and your desire to delight customers will drive you to invent on their behalf.
they want more. making new ideas and inventions to companies
We can have the scope and capabilities of a large company and the spirit and heart of a small one. But we have to choose it.
the argument that a big company can't be stagnant. it has to be driven and focused on the goal. making moves like it is a small company again. keeping the focus on the customer's is the key. I was going to say move faster than the competitor, but this gets into a trap bezos was taking about. it's not on competition. it's about the customer.
To achieve high standards yourself or as part of a team, you need to form and proactively communicate realistic beliefs about how hard something is going to be—something this coach understood well.
that will take weeks to do
I’m talking about the work that no one sees. The work that gets done when no one is watching.
what is being stated
Kindle Oasis, our most advanced reader ever. It’s waterproof—take it in the bathtub—with a bigger 7-inch, high-resolution, 300 ppi display and has built-in audio so you can also listen to your books with Audible.
I might get it
We helped independent sellers compete against our first-party business by investing in and offering them the very best selling tools we could imagine and build.
helping people sell stuff and make their own business
decided it was time to lead—to offer wages that went beyond competitive. We did it because it seemed like the right thing to do.
now $15 is not that much. it's good, but they can increase it now.
We increased our minimum wage through the end of April by $2 per hour
temporarily but it works
