Teams needed to provide factual evidence, data, and quotes from customers and colleagues to show how they had improved on agile, BVSSH dimensions: •Better: Quality, such as a reduction in production incidents, faster mean time to recovery, and increased resilience. •Value: Measured by quarterly business outcomes, with leading and lagging indicators, such as market share, customer retention, referrals, revenue, carbon emissions, and diversity. •Sooner: A reduction in end-to-end lead time, an increase in throughput of items of value, and an improvement in flow efficiency. •Safer: Continuous
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