could be a pandemic, an IT system outage, or a cyber attack. In the face of chaos, people come together; they rally around a common shared mission and address it. This is without the usual three-month wait for a seventeen-step gated approval process. The right thing is done to respond to the situation at hand. In a crisis, people generally use their initiative and don’t wait to be given step-by-step orders. The trick is to maintain this without the chaos.
