getting closer to “you build it, you run it,” sitting people together in multidisciplinary teams, automating testing and deployment, and having a focus on failure demand, supportability, resilience, and observability all lead to better outcomes. Having to support your own product is a strong motivator to maintain high quality and supportability. The primary tribal identity is aligned to the customer, the value stream, and the product(s), not the job role. The team succeeds and learns together.
