Michael Goitein

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Whereas the previous two domains are ordered, this domain is unordered. There is no such thing as best practice or even good practice because activity in this domain is emergent. The best approach here is to probe by running a safe-to-learn experiment to test a hypothesis, to sense the results, and then to respond by amplifying or dampening the experiment.
Sooner Safer Happier: Antipatterns and Patterns for Business Agility
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