Both software systems and human systems lose information over time. Left alone they become less efficient and less maintainable. Software becomes obsolete and people, with a charitable intent, introduce bureaucracy, often with unintended consequences. The weeds grow back. Instead, we need to be tending to the garden continuously, keeping it “evergreen,” nurturing culture, upgrading the plane while flying, and avoiding behavioral, process, and technical debt, which accumulates with compound interest. Change and continuous improvement should be a sustainable habit, a constant process of
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