There are companies out there that make “products” that barely run, but they’ve got the right kind of sale-dudes, bros who can convince other bros to give them lots of money for stuff that no bro will ever have to actually use—that’s the job of monkeys further down the evolutionary ladder: customer-service reps, grunts, fast-food clerks, tellers, check-in staff. Those people earn so little money that the business can afford to have them stuck in endless glitch loops, waiting while progress bars crawl across their screens (those progress bars aren’t going to watch themselves, after all).
