What differentiates mediocre people from exceptional ones is how deeply they process. Most people are surface-level processors, but the best of the best go much deeper. Long-term thinking versus short-term thinking is the difference between a grand master and an amateur. Surface-level processors are looking for a quick fix. They are thinking only one move ahead, and their goal is to make the issue disappear for now. Deep-level processors look beneath the surface for causes. They are thinking several moves ahead and planning a sequence of moves to make sure the issue doesn’t happen again.