The Checklist Manifesto: How to Get Things Right

by Atul Gawande

But flying this new plane was too complicated to be left to the memory of any one person, however expert.

Faulty memory and distraction are a particular danger in what engineers call all-or-none processes:

people can lull themselves into skipping steps even when they remember them.

“This has never been a problem before,” people say. Until one day it is.

remind us of the minimum necessary steps and make them explicit.

“vitals chart”