Those you lead or manage will watch to see how to behave. Set a good example, even when you think that nobody is looking. • Time-management is an important skill. Learn to be on time. Only then can you expect your people to be on time. • Embrace diversity and treat people well. Leave any negative feelings that you may have about groups or individuals at home. • Take time to reflect on your failures as well as your successes and learn from both.

