The most important way to approach an angry or potentially explosive situation is to not engage in the same manner. As tempting as it may be to shout or yell back, especially if we are hurt or feel angry (even justifiably) in response, it will only escalate the situation more, and there could be reprisal and possible violence if a person feels challenged. Even if your response in anger or frustration is a justified response, avoid a disaster and try to calm the situation before leaving the room or area altogether.
