Better Small Talk: Talk to Anyone, Avoid Awkwardness, Generate Deep Conversations, and Make Real Friends

by Patrick King

The first, indirect method of breaking the ice is to ask people for objective information or a subjective opinion.

we typically use small-talk questions to find similarity,

we should always be searching for similarities or creating opportunities for them.

creating a safe environment for people to brag, complain, or show other raw emotion. If you complain first, you establish a judgment-free zone. They don’t feel like they will get in trouble with you.