A project or initiative would only be considered "Finished" if it had achieved what it was supposed to achieve. And in order to determine this, metrics must be employed and feedback from the customers and users of a product must be gathered. It's possible that adjustments are necessary after receiving feedback. That's why this company had three additional columns after development on the strategy board: "Measure & Improve Success", "Adjust & Improve" and "Result (not) Achieved".

