“There are two parts to failure,” Pixar’s former president Ed Catmull writes. “There is the event itself, with all its attendant disappointment, confusion, and shame, and then there is our reaction to it.” We don’t control the first part, but we do control the second. The goal, as Catmull puts it, should be “to uncouple fear and failure—to create an environment in which making mistakes doesn’t strike terror into your employees’ hearts.”
