The way that most people solve problems reminds me of a scene from Alice’s Adventures in Wonderland. In the scene, the Knave of Hearts is on trial for supposedly stealing tarts. After the evidence is presented, the King of Hearts, who’s presiding as a judge, says, “Let the jury consider their verdict.” The impatient Queen of Hearts interrupts and retorts, “No, no! Sentence first. Verdict afterwards.” In solving problems, we instinctively want to identify answers. Instead of generating cautious hypotheses, we offer bold conclusions. Instead of acknowledging that problems have multiple causes,
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