Consider a study by three Harvard Business School professors who gave the participants a difficult ethical challenge.28 The researchers laid out a scenario where the ethical choice wasn’t obvious and divided the study’s participants into groups. To one group, they asked, “What should you do?” To the other group, they asked, “What could you do?” The “should” group zeroed in on the most obvious solutions—often not the best ones—but the “could” group stayed open-minded and generated a broader range of possible approaches. As the researchers explained, “People may often benefit from a could
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