In solving problems, we instinctively want to identify answers. Instead of generating cautious hypotheses, we offer bold conclusions. Instead of acknowledging that problems have multiple causes, we stick with the first cause that pops to mind. Doctors assume they have the right diagnosis, which they base on symptoms they have seen in the past. In boardrooms across America, executives, eager to appear decisive, fall over each other to be the first to deliver the correct answer to a perceived problem.
