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Jon Plotner
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The Empathy Edge: Harnessing the Value of Compassion as an Engine for Success, by Maria Ross

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Many of them disengage when they feel they are not understood, respected, or listened to—the basic ingredients of an empathetic culture.
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The Empathy Edge: Harnessing the Value of Compassion as an Engine for Success
The Empathy Edge: Harnessing the Value of Compassion as an Engine for Success
by Maria Ross
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