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Jon Plotner
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The Empathy Edge: Harnessing the Value of Compassion as an Engine for Success, by Maria Ross

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being nice when someone is yelling at you requires a lot of human development and careful system design.
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The Empathy Edge: Harnessing the Value of Compassion as an Engine for Success
The Empathy Edge: Harnessing the Value of Compassion as an Engine for Success
by Maria Ross
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