Tom comes from a family of highly successful businesspeople who taught him to climb the ladder of success by criticizing him whenever he did something wrong. He learned early on that life is “hard work,” that it's a “dog-eat-dog world,” and that to get ahead he had to never make a mistake. While he did succeed, including getting an M.B.A. from a top business school, he was never happy. To him, work seemed only drudgery; he spent much of his time noticing what he did wrong: he didn't assert himself at the meeting,
