make a personal connection to the people who came across her path—garbage collectors, long-distance operators, or the person selling coffee on the corner. No matter what was going on in her own life, no matter how rushed or upset she was, she took the time to connect. I'd hear her on the phone with the airline reservations desk. In the course of getting a flight she'd learn the woman's name, where she lived, and the fact that she, like Daphne, loved flashy high heels. Daphne was so genuinely appreciative of the other person's help that the person on the other end of the phone felt washed in a
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