The FBI therefore developed a different method, called the behavioural change stairway model (Voss 2016), which is based on the following insight: In order to encourage change in another person, you have to be able to influence the individual. To do so, you first need to establish a trustful relationship with the person. This is only possible if you empathise with the individual, understand her or his perspective, and take a genuine interest in the person’s needs. And the best way to understand someone is to actively listen to the person, as figure 1 shows.
