Facebook’s resources helped relieve burdens on employees like Jessica Zollman. Zollman, the Instagrammer who had worked on the earliest community moderation tools and had become so familiar with the threats to its users, was sure she wouldn’t be able to find and solve as many problems as Facebook’s vast army of contractors could. To better serve the millions of people joining Instagram, she worked on transitioning content moderation, so that whenever people clicked to report something awful they saw on Instagram, it would just be funneled into the same system of people who were cleaning up
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