For one thing, they couldn’t agree on the main trait they hated about Facebook. They all had different agendas to pursue with Zuckerberg. And two, some of their critiques fell flat because they didn’t know nearly enough about how Facebook worked. For example, Senator Orrin Hatch asked, “How do you sustain a business model in which users don’t pay for your service?” “Senator, we run ads.” Zuckerberg smirked. The line ended up on T-shirts. This was his disposition throughout. Zuckerberg had been trained by his lawyers to keep the testimony as dry as he possibly could.
