Swift’s team had a close relationship with Instagram’s. Once, Charles Porch, the head of partnerships, had given them a heads-up about a hack of her account before they realized it. So they asked if there was anything Instagram could do about the snakes. Systrom wanted to automatically delete all the reptilian vandalism en masse. But people would notice. Jackson Colaço made the point that they couldn’t make a tool just for a famous person, without making it available to everyone else.
