But when Amazon calls, you pick up the phone. Even if it’s 1998, and Amazon is nowhere near the powerhouse it is today. The building we were winding our way through certainly didn’t look like it belonged to a powerhouse. The stairs to the second floor were warped and creaky. The reception area was cluttered and dusty. Piles of Amazon boxes were pushed into the corners. The chairs against the wall were mismatched. On the desk was a telephone with a printed directory of numbers under a piece of glass. Reed leaned over, squinted at the glass, and dialed a number.