Whatever you say, keep it short. Harriet Lerner says that when we’re seeking an apology, most of us tend to go into great detail about the reasons we’re angry and upset. This feels satisfying, but it doesn’t help us resolve the situation or get through to the other person. “People take in very little information when they don’t want to hear what you’re saying,” Lerner says. “If your intention is to be heard and to make room for a sincere apology and behavioral change, opt for brevity. This is especially challenging if your automatic tendency is to say too much.” Do everyone a favor and keep it
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