What to say “Friend, this wasn’t easy to hear, but I’m really glad you were honest with me—I know that was probably a hard thing to do, and I’m grateful you did it. You’re completely right that I [said something cruel/dropped the ball/let you down/have been acting like a brat lately]. I’m really sorry I hurt you. My behavior was so thoughtless, and you didn’t deserve it. I’m incredibly embarrassed but I want you to know that I’m doing [XYZ] to make sure this never happens again.”
