wonder if you can help me,” I finally said. This is an approach I sometimes take with a reluctant patient, a tough customer. I take the attention away from the patient’s problem. I become the one with the problem. I appeal to the patient’s sympathy. I wanted Jason to feel like he was the one with strength and solutions, and I was just a person, curious and somewhat desperate, asking to be helped. “I really want to know how you want to spend your time here with me. You’re a young man, a soldier. I’m just a grandmother. Could you help me out?”
