THE REAL NUMBER Now you're looking at your business through different eyes. What's your current capacity to create a delighted client? I've done this activity with some people and their answer is zero. They currently do not have the capacity to leave anyone feeling delighted. The goal for their business is to get the capacity to make one person feel great about doing business with them. They need to innovate, repackage, change their prices or go looking for the right type of buyer.
