you narrate an instance when you did something unique, something that you feel particularly proud of?’ At this point, the focus is on eliciting concrete examples, which the guide requires to be noted down and always appreciated. Then the guide recommends that the LOE in question be asked to suggest improvements, to respond to questions like ‘What can we do to help you do your work even better?’, or, ‘Are there any niggles in your work that you’d like to be solved through technology?’ This is to make