The Future of Feeling: Building Empathy in a Tech-Obsessed World
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Waytz thinks corporations have become too obsessed with engagement and getting employees to connect more with customers and coworkers, and aren’t letting them do what might actually foster even more empathy: just live.
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Empathy is good for engaging people at work, but maybe we should be disengaging people from their work.”
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Is it possible to reach a powerful position in this industry without such hubris? Is it possible to thrive in it without falling prey to the all-numbers-go-up-and-to-the-right mentality?