Craig Nicol

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Empathy is getting so big in the business world that there are at least two massive indices—one created by the Harvard Business Review and one made by UK company The Empathy Business—that rank companies on their empathy. Facebook, Google, LinkedIn, and Netflix regularly top the lists.
Craig Nicol
If those companies are topping the lists, I don't think they're measuring the right thing. Attendance is not the same as compliance.
The Future of Feeling: Building Empathy in a Tech-Obsessed World
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