A growing number of influential organizations think so. In fact, companies like Microsoft, Amazon, Fidelity, and the Bill & Melinda Gates Foundation are banking on the idea that not only will empathy training keep employees from behaving badly, it will make them more motivated and productive too. Empathy is getting so big in the business world that there are at least two massive indices—one created by the Harvard Business Review and one made by UK company The Empathy Business—that rank companies on their empathy. Facebook, Google, LinkedIn, and Netflix regularly top the lists.
