De los Reyes was proposing a metaphor. He was hoping to find the digital world’s equivalent of the curb cut, something elegant that let everyone live a little easier. By learning how the overlooked, ranging from dyslexics to the deaf, pick their way through a world the rest of us navigate with little trouble, the hope was that one could actually build better products for everyone else. The idea was that in order to build machines that adapt to humans better, you needed a better process for watching how humans adapted to one another and to their world. “The point isn’t to solve for a problem,”
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