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One of the reasons that we don’t do well with long-term behavior change is that we lack an ability to see things working. To get people to change their behavior, they’d need to get feedback that showed them, immediately, the longer-term effects of driving better. It wasn’t enough to drive better for a few minutes. Those few minutes had to add up.
User Friendly: How the Hidden Rules of Design Are Changing the Way We Live, Work, and Play
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