Let’s say you’d like to build a phone that’s easier to interact with while you’re driving and can’t look at the screen. You could try to study people driving with their phones. Or you could study how the blind use their phones. What workarounds do they use to determine when their phones are paired with another device when they can’t look to see? What aural feedback do apps need to provide when opened? You could build those features into a phone, so that by serving someone with a disability, you serve everyone else better. Holmes put it more succinctly: “We’re reframing disability as an
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