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Emily Lippolis
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User Friendly: How the Hidden Rules of Design Are Changing the Way We Live, Work, and Play, by Cliff Kuang

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That entire time I’ve always assumed that “making things frictionless” was an unalloyed good, right up there with science, efficient markets, and trustworthy courts. But is a user-friendly world actually the best world we can create?
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User Friendly: How the Hidden Rules of Design Are Changing the Way We Live, Work, and Play
User Friendly: How the Hidden Rules of Design Are Changing the Way We Live, Work, and Play
by Cliff Kuang
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