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User Friendly: How the Hidden Rules of Design Are Changing the Way We Live, Work, and Play, by Cliff Kuang

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How strange it would be if the user-friendly world—brought about by industrialized processes for fostering empathy with users—ended up not increasing the empathy those users feel, but stunting it.
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User Friendly: How the Hidden Rules of Design Are Changing the Way We Live, Work, and Play
User Friendly: How the Hidden Rules of Design Are Changing the Way We Live, Work, and Play
by Cliff Kuang
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