Michael Goitein

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Keep in mind, the people who vote do not know they will be the outliers until the votes are revealed. They might need a moment to reflect on this before they are ready to explain what they see and what they know. Additionally, if every time they vote a 1 or 99 they get “called out,” people will eventually stop voting that way. It’s only by being truly curious about the outliers’ observations or information and making it safe for them to speak that we will continue to get good variability of expression.
Leadership Is Language: The Hidden Power of What You Say--and What You Don't
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