Michael Goitein

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experiments are designed to have natural variations in order to discover the impact of various traits. The problem with goals is that they do exactly the opposite. They reduce variability. Reducing variability is the defining feature of redwork, and that is why goals work at improving the performance of redwork.
Michael Goitein
Are experiments incompatible with goals? Not if you're experimenting in pursuit of a goal, like an Outcomes-focused goal...
Leadership Is Language: The Hidden Power of What You Say--and What You Don't
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