Leadership Is Language: The Hidden Power of What You Say--and What You Don't

by L. David Marquet

So as a general rule, acknowledge the behavior that is controllable—such as dedication in the face of obstacles, careful review prior to action, inviting others to provide early feedback on an idea—rather than praising someone for an intrinsic characteristic or ability

Is there a better way to be the anti-troll? Lauding behavior that’s controllable…?