Michael Goitein

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At a trucking company, the decisions for pickup loads, times, and locations are determined by management (blueworkers). So are the maintenance plans for the trucks. Drivers (redworkers) are relegated to simply driving a predetermined load from a predetermined location along a predetermined route. It’s a classic case of assigning bluework to the blueworker class and redwork to the redworker class.
Leadership Is Language: The Hidden Power of What You Say--and What You Don't
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