Michael Goitein

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Even more difficult to identify are situations in which the problem results from simply not engaging in bluework. There’s no decision to evaluate because it’s not clear anyone made a decision to do, or not do, something. They just kept doing what they were doing. We call this the Industrial Age play of continue, and this can be one of the subtlest root causes to discern.
Leadership Is Language: The Hidden Power of What You Say--and What You Don't
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