Michael Goitein

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The right balance of doing and thinking keeps an organization adaptive and agile, innovative and entrepreneurial. It gives the people in the organization a sense of purpose and progress, which helps drive continuous improvement. In short, the right balance of doing and thinking drives learning. It keeps the company relevant and solvent. It keeps employees happy. It leads to happy customers, too.
Leadership Is Language: The Hidden Power of What You Say--and What You Don't
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